Order processing
Orders are processed after payment is confirmed. The delivery options, charges, and current estimated timeframe available for your address are displayed during checkout and confirmed with your order.
During launches, promotions, and public holidays, processing may take longer. We will contact you if a material delay affects your order.
Dispatch and tracking
Where tracking is available, we will send it to your checkout email after dispatch. Carrier scans can take time to appear.
Delivery estimates are not guarantees and begin from dispatch, not the date the order was placed.
Delivery details
You are responsible for providing a complete, accurate address and a reachable contact number. Contact us immediately if something is wrong; an address cannot always be changed after processing begins.
Risk and responsibility transfer as required by applicable consumer law. If a parcel appears lost, damaged, or incorrectly delivered, contact us promptly with your order number so we can investigate.
International orders
If international delivery is offered at checkout, customs duties, import taxes, and clearance charges may apply. Unless checkout states otherwise, these are the recipient's responsibility and are determined by local authorities.